Sony WH 1000xm3

[IwoAdam00]

Hello I bought Sony WH 1000xm3 about 3 months ago. They keep disconnecting by themselves when I connect them them to my phone. They could turn off themselves 3-4 times a day and won’t be able to connect for a few hours. Would appreciate an reply ASAP. Thank you,

Iwo.

[Peter_S.]

Hi,

Are you running the latest firmware on you headphones?

https://www.sony.co.uk/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm3/downl...

Cheers

Peter

[IwoAdam00]

Hi, How do I update the headphones on IOS?

[RottenFoxBreath]

Download and install Sony Headphones Connect from the iOS store.

Then follow the prompts

[IwoAdam00]

I did the software update, and now they don’t want to turn on completely,
any suggestions what could be wrong?

[Joe_Dohn]

Have you tried resetting them?

[IwoAdam00]

Yes the buttons don’t respond at all.

[Joe_Dohn]

There's also the initialization or "factory reset" here but if you've already tried that as well, you should contact the Sony engineers for an inspection: +44(0)1656 867347