SRS-X11 audio interuptions

[Coastside1]

Playing my music from Spotify on my mobile, my speakers sometimes fade or semi break-up, as if there is a buffering or streaming problem. Everything is reasonably charged. Paired speakers about 3 mtrs apart and mobile within 10 mtrs. Anyone able to advise? 

[Anonymous]

Hi there

Mostly bluetooth has a range of about 10 meters.  Does this still happen if you move the mobile device closer to the speakers?

Cheers

[Coastside1]

Thanks for the reply. Unfortunately moving the mobile closer to the speakers doesn't appear to improve the situation - problem has occurred with a 1mtr distance between mobile and speakers.

[Anonymous]

Unfortunately thats the only suggestion i can think of im afraid 😞  In your case, i think it might be best to contact Sony support and see what they say.

[Coastside1]

Thanks. I'll do that.