WF-1000xm3 clicking sound while walking

[liyiyuian]

Hi all, 

I have been using my new wf-1000xm3 for a week. I found it makes clicking sound while I am walking or even turning my head. Does anyone know how to solve this problem? Or should I just return it? Thanks!

Ian

[DarranA]

Hi Ian,

I would recommend that if you feel their is an issue you contact the store where they were purchased of contact us here: http://bit.ly/2lCKvmi

Regards,

Darran

[Skylark001]

Ian, thanks for reporting this and warning others!  I have not yet taken my new WH-1000xm3 out for a walk.  I must do so as soon as possible.