WF1000XM4 just exploded when being charged in the case

[Merlin999]

This was quite a shock. I have the XM4 earbuds bought from the UK about 18 months ago. Quite quickly I saw the right earbud seemed to not fully charge and was at around 90% for a long time. Disappointing.

Tonight, just before a week trip for work, I hear a loud pop behind me and I see one of my earbuds (the right one) now outside of the case and the case on its side. I can see that the earbud has broken open and split following what looks like a small explosion.

I am living outside of the UK and am unlikely to be near Currys in the Arndale center for a long time (where I bought them). 

How do I go about getting these replaced?

[jumpsuit]

Hi @Merlin999  and welcome to the UK Community

Crikey! 😯

It's a tricky one as you're not in the UK plus am I correct in thinking your warranty has expired?

If so Currys would direct you to Sony.

I will escalate this for you to see what help Sony can offer. (It may take them a few days to contact you.)

Are your contact details correct in your profile?

[Piscie]

Hello @Merlin999, I'm really sorry for you! Where do you currently live?