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WH-1000MX3 automatic power off timing is incorrect

profile.country.DK.title
kds4000dk
New

WH-1000MX3 automatic power off timing is incorrect

I have automatic power off set to 5 minutes, but headphones never turn off after 5 minutes, they take much longer. I have tried to reset to factory settings, checked headphone firmware version (version 4.2.2) and checked troubleshooting section in online help guide - no success.

 

Standard scenario: I pause music, take off headphones and leave them on desk. Then leave headphones untouched for more than 5 minutes - some times the phone is next to headphones, and other times the phone is moved out of range of the headset. But the end result is the same - headphones are still on when I return to desk, even after 10-15 minutes..

 

Anyone else have this problem?

1 REPLY 1
profile.country.GB.title
Sean_Mc
Moderator

Hi there,

 

Welcome to the Sony Community. 

 

As you've already tried resetting the headphones and have the latest software update, I would suggest getting in touch with the support team for further help with this here.

 

Let me know how you get on?

 

Best wishes,

Sean