WH-1000XM2 High pitched sound in left ear cup

[GasCan2048]

Hi,

When noise cancelling is turned on and no music is playing, I randomly get a high pitched noise in the left ear cup, sounds like tinituss but when i flip the headphones around the sound is in the right ear cup, just wondering does anyone hear this? Thanks

[Win_88]

Hi GasCan,

I'd say let's go back to basics. Try the headphones with a different phone, try different noise cancellation modes make sure the headphones are up to date and if the issue remains, reset them to factory settings.

Good luck.

Win_88