WH-1000XM3 Call Quality

[Chris_G_S]

I have tried a few times to make calls with these headphones and in every case, the person I am calling has complained about the quality of the sound.  They can either not hear me at all, or complain that I sound very muffled or very quiet.  I listened to a message that I left on my voicemail at home and it was just rubbish, completely incomprehensible. This is clearly a frequent issue with these headphones and not one I would have expected given the cost - how do you suggest I resolve this?  If it persists I'll be going back to Bose. 

[Pascale_F]

Hi Chris,

Welcome to the community.

I'll see if I can find this out for you, and someone else in the community might be able to help in the meantime.

Thanks,

Pascale

[Vanilla_]

Hi Chris_G_S, 

Did this start only recently? If yes, I'd suggest that you reset the headset as explained here: https://helpguide.sony.net/mdr/wh1000xm3/v1/en/contents/TP0001703081.html

If the problem remains, let us know the make and model of your phone so we can chcek feedbacks from other users.

Vanilla_