WH-1000XM3 not charging when turned off

[thebo_]

Hey, so I wasn't having any issues but recently my WH-1000XM3 haven't been charging when already turned off. There's nothing wrong with the cable, I tried it on other items and I've tried other cables. If the headphones are turned on and I plug them in, it charges fine. 

The issue is that I wasn't thinking and let the battery die before charging, and now I can't charge them at all. And as dead I can't do a factory reset either etc. Has anyone experience in this, is it the battery or something? They're only 13 months old

[Hascius]

In the App on your mobile phone you change the settings for if to turn off at a certain time period (I have mine at 3 hours) but you can put it ''Never'' so it doesn't turn off while charging. Hope this helps and try it out. Let me know~!

[HannahEd01]

Hey, check this out: https://helpguide.sony.net/mdr/wh1000xm3/v1/en/contents/TP0001703140.html, let me know if it worked.