WH-1000XM5 - Turns off, Random Noises, Fails to Pair

[Jay141]

Hello All, 

Recently bought a pair of WH-1000XM5s 07/2023. They've been alright though started to experience some issues that are becoming more and more frequent. 

- Randomly powers off
- Makes glitchy/dial-up noises

- Makes glitchy/dial-up noises...and proceeds to power off

- Turns off after powering on

- Doesn't want to connect to previously connected devices 

Trying to get them RMA'd though keep getting stuck in a loop of "try our online troubleshooter"
I feel as though this warrants a ticket & replacement. 

Wanted to get other two cents & how to possibly get them replaced. 

[Piscie]

Hello @Jay141, it could be a software glitch. I came across this link: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000673390.html 

If that didn't help, try resetting & initializing the headphones.