WH-CH500's microphone doesn't work

[DuneDreamer]

I've been using WH-CH500 for half a year already but 2 days ago the microphone of the headset stopped working for no apparent reason. I hope someone will offer a solution...

[DuneDreamer]

I don't get an error. I get nothing.

[Marino.Manolo]

You will not like to read it at all but, especially since this aid is remote, what is easier to suggest is a System restore. But you will have to reinstall everything.

Manolo

[DuneDreamer]

I remember that prior to experiencing this problem I had another one - a slow PC boot on SSD. I remember that they gave me a link to install an update that otherwise couldn't have been installed through the regular Win 10 update process. It fixed the issue of having to wait for 5 minutes for Windows to start but it could have led to this problem. I'm not going back to the old problem. That's for sure, though.

I think of bringing the matter to the Windows forum. I think this will be a better solution than system restore, and I'll definitely won't reinstall Windows for a problem with one microphone. I can always use another. The problem is that it is not as convinient as using the headphones' microphone.

The link to the other topic: https://social.technet.microsoft.com/Forums/Azure/en-US/5f5f5294-7a93-47e4-83ba-4849c048cd7c/slow-bo...

[DuneDreamer]

I'm still trying to resolve the problem with people from Microsoft. I'll let you know when the issue is solved. The other thread is located at:
https://social.technet.microsoft.com/Forums/windows/en-US/0ea02c5b-e0b8-4d68-9096-2874004eddfd/whch5...

[DuneDreamer · Accepted solution]

I was able to troubleshoot the problem myself. It appears that either the Bluetooth usb adapter was faulty or Windows couldn't find the proper drivers for it. I bought a new Trust adapter, which let Windows install the needed drivers for the headphones and the microphone.

My faith in Sony is restored.