WH-CH500 voice guidance gone

[Psych75]

After charging the headset the voice guidance all of a sudden was gone. Have initialized the headset to factory conditions but it didn´t help. Anyway to turn the voice on/off.

[EdwinaU]

Hi Psych75,

You will only hear the voice guidance in some situations. There's more info in the manual here.

If you continue to have problems let us know.

Thanks,

Ed

[Psych75]

Of course I will only hear the voice guidance in some situations. It's not like it's supposed to chatter away just to keep me company. I have read the manual, I understand the basic concept and it was working for the first month or so. The problem is that the voice is gone. It was there, it no longer is.

[Almou_10]

Hi Psych75,

I'm not sure if the voice guidance is working or not. I've found that it should work in some scenarios as stated in this link: http://clc.am/1m56pw.

It would be great if you confirm all these commands and tell us if the voice guidance will work or not in each situation.

Cheers,

Almou_10

[Psych75]

• When powering on: “Power on” - No
• When powering off: “Power off”- No
• When entering pairing mode: “BLUETOOTH pairing” - No
• When establishing a Bluetooth connection: “BLUETOOTH connected” - No
• When disconnecting a Bluetoothconnection: “BLUETOOTH disconnected” - No
• When the remaining battery charge is low when you turn on the headset: “Battery level low” - No
• When automatically turning off due to low battery: “Please recharge headset” - No

It used to say all of these things, it no longer does. The volume controls are also a bit wonky. Turning it up too load makes it go quite.

[Almou_10]

Hi Psych75,

I guess since you've done the reset and the issue still exists, this means the headphones might need service. You can contact the Sony central services and send them the headphones for inspection and repair.

Here are the contact details for the Sony Central services: http://bit.ly/2xDiL4G.

Cheers,

Almou_10

[Murdocc]

Same problem. Did you solve it?

[martinsiden]

Same happened to me when charging. Found a solution? 

[Devmaster]

Any solution please, this happened to me too