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Who Me Too'd this topic

Anonymous
Not applicable
October 2015
October 2015

Android TV - Bugs and Issues

Hello all

 

The aim of this thread is to collate all the issues that are currently outstanding and to provide feedback to everyone in this thread. This thread will be a work in progress and updates on various reported issues will be posted back here on the pages below.

 

Only issues that can be confirmed by multiple people will be posted here.

 

NOTE: For anyone experiencing other issues not mentioned here - can you please ensure that you factory reset the TV.   Instructions are located: HERE

 

Update: Due to some TVs that will be on Marshmallow and others that will be on Nougat, this list will be separated into two (ATV1 and ATV2 - see below for model numbers for the difference).  If the fault occurs on both versions of Android, it will be listed under both lists.

 

Android TV Models.jpg

 

 

Current Faults (ATV 1 - Marshmallow):

  1. Lip Sync issues - see HERE
  2. [Re-Opened] IR Blaster issues - see HERE
  3. Restricted Profile - No iPlayer - see HERE
  4. Satellite Channels Re-Sorting Itself Automatically - see HERE
  5. TV Turning Itself ON - see HERE
  6. Bluetooth Randomly Disabling Itself - see HERE
  7. Info Button not showing all information via HDMI sources - see HERE
  8. No 3D Options in Action Menu - see HERE
  9. Crackling audio on high bass when using Clear Audio+ - see HERE
  10. Intermittent Network Connectivity using WiFi or Ethernet - see HERE
  11. HDD Recording - HDD not powering down - see HERE
  12. Satellite EPG: Lack of information - see HERE
  13. Custom Label for Inputs not quite working properly - see HERE
  14. Football mode with AV Receivers Issue - see HERE
  15. HDMI Handshake Issues interferring with other equipment - see HERE
  16. Not Retaining Picture Mode/Colour Temp - see HERE
  17. Un-responsive TV after being in standby for a while - see HERE
  18. Wide Mode unavailable - see HERE
  19. Juddery Playback on USB HDD Recordings - see HERE
  20. Double Overlay of top Info Banners - see HERE
  21. Delay in changing volume using TV remote to external audio system via HDMI-ARC - see HERE
  22. Video App - Aspect Ratio 2:35:1 displaying incorrectly (stretched) - see HERE
  23. Amazon Video - Lip Sync Issues - see HERE
  24. Favorites List in EPG - Closing when changing to external input or app - see HERE
  25. Amazon Video - Juddering Issues - see HERE
  26. Cannot grant 'write' permissions on USB Drives - see HERE
  27. USB Drive used for internal storage keeps disappearing - see HERE
  28. EPG fails to update is 'Auto Service Update' is disabled - see HERE
  29. 3D within 3rd party apps "Function not supported" Error - see HERE
  30. Info Banner - Not changing description from Now to Next - see HERE
  31. TV Randomly Rebooting - see HERE
  32. Netflix Buffering to 25% then freezing - see HERE
  33. WiFi will not connect on hidden SSID using 5Ghz band - see HERE
  34. All4 App - TV show restarts from beginning at end of first advert break - see HERE
  35. WiFi - Unable to connect when ethernet cable is connected - see HERE
  36. Amazon App - Un-pausing when daydream is activated Issue - see HERE
  37. Amazon App - Failing to correctly play first time - see HERE
  38. Volume Bar - Display Issues - see HERE
  39. MotionFlow issues on aspect ratios other than 16:9 - see HERE
  40. YouTube app (v2.0) - 4K Issues - see HERE

 

 

Current Faults (ATV 2 - Nougat):

  1. Info Banner - Displays randomly when using HDMI inputs - see HERE
  2. Volume Bar - Display Issues - see HERE
  3. MotionFlow issues on aspect ratios other than 16:9 - see HERE
  4. YouTube app (v2.0) - 4K Issues - see HERE
  5. Colour Settings not being retained correctly - see HERE

 

 

 

Issues Resolved/Closed:

Spoiler

 

  1. [RESOLVED] Casting not working - see HERE
  2. [RESOLVED] Pop up message 'Screen Format' - see HERE
  3. [RESOLVED - Individually] Problems updating the Firmware - see HERE
  4. [RESOLVED] No 5.1 Audio from various apps - see HERE
  5. [RESOLVED] Error message: “Unfortunately, HbbTvLauncher has stopped.” - see HERE
  6. [RESOLVED] TV SideView - Netherlands - see HERE
  7. [RESOLVED] Auto brightness issues - see HERE
  8. [WORK AROUND FIX] Disabling Daydream - see HERE
  9. [RESOLVED] WIFI Issues - see HERE
  10. [RESOLVED] YouView: Discover showing year not title - see HERE
  11. [RESOLVED] Amazon Prime UHD License Error - see HERE
  12. [RESOLVED] YouView Disabled after 10 December FW update - see HERE
  13. [RESOLVED] Google Play Store crashes when trying to install apps - see HERE
  14. [RESOLVED] Google Play Store is Empty - see HERE
  15. [RESOLVED] Incorrect System Time - see HERE
  16. [RESOLVED] VEVO App - Adjusting volume stops playback of music - see HERE
  17. [RESOLVED] Image Stutter on BT Ultra HD & Sky Q Silver Boxes - see HERE
  18. [RESOLVED] YouView Sluggish and Unresponsive - see HERE
  19. [RESOLVED] Duplication of HDMI Input Sources - see HERE
  20. [RESOLVED] TV Guide flickers - see HERE
  21. [RESOLVED] Video App aspect set to FullScreen - see HERE
  22. [RESOLVED] Auto Picture Mode is not working correctly - see HERE
  23. [RESOLVED] Unresponsive Remote Control - see HERE
  24. [RESOLVED] YouTube LipSync issues - see HERE
  25. [RESOLVED] Netflix Issue (UI-800-3) with BT HomeHub - see HERE
  26. [RESOLVED] Disabled Wifi switches itself back on - see HERE
  27. [RESOLVED] Picture but NO Sound - see HERE
  28. [RESOLVED] Blank screen with sound - see HERE
  29. [RESOLVED] Bluetooth randomly switching itself on after being disabled - see HERE
  30. [RESOLVED] Amber/Green Lights Blinking after Marshmallow Update - See HERE
    [RESOLVED] Customise TV Key greyed out when YouView is enabled - see HERE

 

38 people had this problem.
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