Hello all
The aim of this thread is to collate all the issues that are currently outstanding and to provide feedback to everyone in this thread. This thread will be a work in progress and updates on various reported issues will be posted back here on the pages below.
Only issues that can be confirmed by multiple people will be posted here.
NOTE: For anyone experiencing other issues not mentioned here - can you please ensure that you factory reset the TV. Instructions are located: HERE
Update: Due to some TVs that will be on Marshmallow and others that will be on Nougat, this list will be separated into two (ATV1 and ATV2 - see below for model numbers for the difference). If the fault occurs on both versions of Android, it will be listed under both lists.
Current Faults (ATV 1 - Marshmallow):
Lip Sync issues - see HERE
[Re-Opened] IR Blaster issues - see HERE
Restricted Profile - No iPlayer - see HERE
Satellite Channels Re-Sorting Itself Automatically - see HERE
TV Turning Itself ON - see HERE
Bluetooth Randomly Disabling Itself - see HERE
Info Button not showing all information via HDMI sources - see HERE
No 3D Options in Action Menu - see HERE
Crackling audio on high bass when using Clear Audio+ - see HERE
Intermittent Network Connectivity using WiFi or Ethernet - see HERE
HDD Recording - HDD not powering down - see HERE
Satellite EPG: Lack of information - see HERE
Custom Label for Inputs not quite working properly - see HERE
Football mode with AV Receivers Issue - see HERE
HDMI Handshake Issues interferring with other equipment - see HERE
Not Retaining Picture Mode/Colour Temp - see HERE
Un-responsive TV after being in standby for a while - see HERE
Wide Mode unavailable - see HERE
Juddery Playback on USB HDD Recordings - see HERE
Double Overlay of top Info Banners - see HERE
Delay in changing volume using TV remote to external audio system via HDMI-ARC - see HERE
Video App - Aspect Ratio 2:35:1 displaying incorrectly (stretched) - see HERE
Amazon Video - Lip Sync Issues - see HERE
Favorites List in EPG - Closing when changing to external input or app - see HERE
Amazon Video - Juddering Issues - see HERE
Cannot grant 'write' permissions on USB Drives - see HERE
USB Drive used for internal storage keeps disappearing - see HERE
EPG fails to update is 'Auto Service Update' is disabled - see HERE
3D within 3rd party apps "Function not supported" Error - see HERE
Info Banner - Not changing description from Now to Next - see HERE
TV Randomly Rebooting - see HERE
Netflix Buffering to 25% then freezing - see HERE
WiFi will not connect on hidden SSID using 5Ghz band - see HERE
All4 App - TV show restarts from beginning at end of first advert break - see HERE
WiFi - Unable to connect when ethernet cable is connected - see HERE
Amazon App - Un-pausing when daydream is activated Issue - see HERE
Amazon App - Failing to correctly play first time - see HERE
Volume Bar - Display Issues - see HERE
MotionFlow issues on aspect ratios other than 16:9 - see HERE
YouTube app (v2.0) - 4K Issues - see HERE
Current Faults (ATV 2 - Nougat):
Info Banner - Displays randomly when using HDMI inputs - see HERE
Volume Bar - Display Issues - see HERE
MotionFlow issues on aspect ratios other than 16:9 - see HERE
YouTube app (v2.0) - 4K Issues - see HERE
Colour Settings not being retained correctly - see HERE
Issues Resolved/Closed:
Spoiler (Highlight to read)
[RESOLVED] Casting not working - see HERE
[RESOLVED] Pop up message 'Screen Format' - see HERE
[RESOLVED - Individually] Problems updating the Firmware - see HERE
[RESOLVED] No 5.1 Audio from various apps - see HERE
[RESOLVED] Error message: “Unfortunately, HbbTvLauncher has stopped.” - see HERE
[RESOLVED] TV SideView - Netherlands - see HERE
[RESOLVED] Auto brightness issues - see HERE
[WORK AROUND FIX] Disabling Daydream - see HERE
[RESOLVED] WIFI Issues - see HERE
[RESOLVED] YouView: Discover showing year not title - see HERE
[RESOLVED] Amazon Prime UHD License Error - see HERE
[RESOLVED] YouView Disabled after 10 December FW update - see HERE
[RESOLVED] Google Play Store crashes when trying to install apps - see HERE
[RESOLVED] Google Play Store is Empty - see HERE
[RESOLVED] Incorrect System Time - see HERE
[RESOLVED] VEVO App - Adjusting volume stops playback of music - see HERE
[RESOLVED] Image Stutter on BT Ultra HD & Sky Q Silver Boxes - see HERE
[RESOLVED] YouView Sluggish and Unresponsive - see HERE
[RESOLVED] Duplication of HDMI Input Sources - see HERE
[RESOLVED] TV Guide flickers - see HERE
[RESOLVED] Video App aspect set to FullScreen - see HERE
[RESOLVED] Auto Picture Mode is not working correctly - see HERE
[RESOLVED] Unresponsive Remote Control - see HERE
[RESOLVED] YouTube LipSync issues - see HERE
[RESOLVED] Netflix Issue (UI-800-3) with BT HomeHub - see HERE
[RESOLVED] Disabled Wifi switches itself back on - see HERE
[RESOLVED] Picture but NO Sound - see HERE
[RESOLVED] Blank screen with sound - see HERE
[RESOLVED] Bluetooth randomly switching itself on after being disabled - see HERE
[RESOLVED] Amber/Green Lights Blinking after Marshmallow Update - See HERE [RESOLVED] Customise TV Key greyed out when YouView is enabled - see HERE
[RESOLVED] Casting not working - see HERE
[RESOLVED] Pop up message 'Screen Format' - see HERE
[RESOLVED - Individually] Problems updating the Firmware - see HERE
[RESOLVED] No 5.1 Audio from various apps - see HERE
[RESOLVED] Error message: “Unfortunately, HbbTvLauncher has stopped.” - see HERE
[RESOLVED] TV SideView - Netherlands - see HERE
[RESOLVED] Auto brightness issues - see HERE
[WORK AROUND FIX] Disabling Daydream - see HERE
[RESOLVED] WIFI Issues - see HERE
[RESOLVED] YouView: Discover showing year not title - see HERE
[RESOLVED] Amazon Prime UHD License Error - see HERE
[RESOLVED] YouView Disabled after 10 December FW update - see HERE
[RESOLVED] Google Play Store crashes when trying to install apps - see HERE
[RESOLVED] Google Play Store is Empty - see HERE
[RESOLVED] Incorrect System Time - see HERE
[RESOLVED] VEVO App - Adjusting volume stops playback of music - see HERE
[RESOLVED] Image Stutter on BT Ultra HD & Sky Q Silver Boxes - see HERE
[RESOLVED] YouView Sluggish and Unresponsive - see HERE
[RESOLVED] Duplication of HDMI Input Sources - see HERE
[RESOLVED] TV Guide flickers - see HERE
[RESOLVED] Video App aspect set to FullScreen - see HERE
[RESOLVED] Auto Picture Mode is not working correctly - see HERE
[RESOLVED] Unresponsive Remote Control - see HERE
[RESOLVED] YouTube LipSync issues - see HERE
[RESOLVED] Netflix Issue (UI-800-3) with BT HomeHub - see HERE
[RESOLVED] Disabled Wifi switches itself back on - see HERE
[RESOLVED] Picture but NO Sound - see HERE
[RESOLVED] Blank screen with sound - see HERE
[RESOLVED] Bluetooth randomly switching itself on after being disabled - see HERE
[RESOLVED] Amber/Green Lights Blinking after Marshmallow Update - See HERE[RESOLVED] Customise TV Key greyed out when YouView is enabled - see HERE