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Anonymous
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Hello all

 

As you may be aware, there was some issues yesterday with Netflux after the firmware update.  See official article HERE. There are two issues at hand:

  • Netflix failing to load up
  • People with BT HomeHub 5 (maybe other versions too)

 

Netflix not loading

For many, Netflix was fine, however for others it failed to even load up.  This should have 'auto-recovered' itself sometime last night.  If it hasnt, can you please try the following:

  1. Turn the TV off and back on again
  2. Press the [HOME] button on the remote control and goto Settings > Apps
  3. Find and select 'Netflix' under the Running Apps section
  4. In the menu at the side, select 'Force Stop' then 'Ok'
  5. Select 'Clear Data' then 'Ok'
  6. Select 'Clear Cache' then 'Ok'
  7. Go back to the Home screen again by pressing the [HOME] button on the remote control.
  8. Turn TV off and on again
  9. Load up Netflix

 

BT HomeHub

For those experiencing issues and have a BT HomeHub - at the moment you will need to disable 'Parental Controls' and 'BT Protect' in your BT account settings.  See support article HERE

 

Cheers

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