I have been in touch with support for several weeks now.  After my remote stopped working.

The remote itself works, I have tested it.  The problem lies with the TV itself.

Sony seem to think this is a software issue.  But I am not so sure.  I think it is a hardware issue.

It has been a month now, and my TV has been sat here not working as it should.  And all I ever hear from Sony is it is being looked in to.  It has been escalated no less than 4 times and still I am no closer to getting this resolved.

I can take it back to the retailer, under the sale of goods act they will charge me to take it to their workshop and look at it.

This is no good as I will be without a tv for even longer!  Why can't they send a rep out to me to look at it in my living room?! 

I am really unhappy about the seemingly non existent support I've been getting and this is going to make me think twice about buying Sony again.