I recewived my headphones yesterday 11th Septemebr 2018 and they just won't charge. Tried on Mac tried on USB charge but they won't charge at all. Sony Help Guide for previous model WH-1000XM2 says charge directly to a computer - Why?? The computer must not hibernate, Anyway Ive done all that and updated them because I managed to pair them (with the Sony Headphone App showing the battery empty ) to my iphone. They just will not charge.

I had tried before pairing them to the iphone , to reset to factory settings but that didn't do anything.

I'll be taking them back.