Dear Sony,

I'm really disappointed in the lack of support for a premium product such as the NWZ-X1050. I invested in the walkman thinking an expensive product of Sony would be well supported. Youtube playback is now out of date. Sony Support say I should refer to the specification in the manual and what is/what is not supported. Why is there no update to the firmware or supported types of video that are now the MAJORITY in Youtube.

The MP3 player still has potential to be great, just a few updates to the keyboard and of course Youtube.

You support the newer formats on recent models so why disregard the loyal investors in your company?