Touch screen not responding after update

[Borndippy]

Updated my tablet yesterday which seemed to go fine however now when it boots up and asks for my passcode as soon as you enter any number it locks up - the number selected doesn't register and you can't press another one.

Pressing OK or back space doesn't make it freeze but how on earth can I get into it? Tried resetting etc. but makes no difference.

[austingrd]

This is interesting. Have yu tried rolling back then apply the update again?

[rich912]

@austingrd

If you had a Tablet you would be aware that rolling back is not possible even if you can get past the pass code...

Hi Borndippy,

Unfortunately as a reset has not resolved the problem I think you will need to contact support.

Rich

[thoscott6]

i have just tried the update and the tablet hangs up at the point it says powering down, any ideas?

[rich912]

Hi thoscott66,

You could, at your own risk, try forcing a shutdown by inserting a straightened paper clip in the reset hole but personally I would contact Support before trying this as I am unsure of the consequence of this procedure in this circumstance.

Rich

[breedBenR]

is it a passcode on your tablet, or one from your SIM card for 3G?