customer care not reliable

[Ugs]

I purchased XA1 less than a year ago, in warranty,  and I have take it to the customer service two times. I have sent it to Milano, another city far away from my bhome, and I had to wait up to 30 days to have it back. Display problems third time, loss of sensitivity, screen was not brilliant from the side, and customer care said me that this was my fault for a phone fall down.

I am sorry to say this, but i am very DISAPPONTED..

[Uliwooly]

@Ugs

I'm sorry to hear about your experience but did you dropped the phone?