Flash problem

[Juliocmg10]

I have a problem with my Xperia XA Ultra, when I enter the main camera, I can use it perfectly, but when using the secondary camera the flash is disabled for both cameras and for the flashlight application. I do not want to send it as a guarantee, because it takes up to 20 days to deliver the cell phone.

Xperia XA Ultra F3213

Android N 7.0

Firmware 36.1.A.1.86

[MiladAzadi]

Hi Guys!

I have a Xperia XA Ultra.

the flashlight isn't working at all (Rear Camera, Front Camera, phone flashlight in scrolldown menu and 3rd party apps)

In the "*#*#7378423#*#* > Service tests >" test both flashlights and nothing happend in result. It seems a harware failure or app missing. may an app (as Flashlight or etc) isn't present in my phone?!

Also Camera app Clear Data & Cash, Factory Reset was done and result didn't change.

Model No: F3212

Android Ver: 7.0 (the latest supported)

Build No: 36.1.A.1.86

and My Country: Iran!!!

[Strampke]

Hi @MiladAzadi

If the problem remains in safe mode and if the test in the support app (much easier than dialing SERVICE) is negative, then it's time to take up contract with Sony support.

This is also taken care of in the Support App on your device.