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phone logged me out of google and now I'm locked out of my phone

ta17
Visitor

phone logged me out of google and now I'm locked out of my phone

My Sony Xperia XA2 Ultra has logged me out of my google account and i can no longer use my password to open my phone.

2 REPLIES 2
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MarlonUk1
Expert

did you change your password in the last 72 hours?

Jonas
Master

Hi @ta17, sorry to hear about this. Slightly_frowning_Face

Have you reset your device and you are asked to login with a previously added account in the device? That is the only time you will be asked to enter your Google credentials to be able to unlock the device.

If you change the password for the Google account in question, you will have to wait 24 hours before you can verify your identity in the device.

Let me know if that helps and if I misunderstood your question, please do elaborate.