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Abnormal Diagnostic test light sensor failure

xznewbie
Contributor

Abnormal Diagnostic test light sensor failure

I did conduct diagnostic test on my xz and noticed that the light sensor is not working as directed in the test resulting in failed test warnings. .
I checked the RAM performance but there is red triangle with an exclamation mark showing 2.11 go used out of 2.71.. What does it mean...? How can I rectify it to remove those alarm marks..?
12 REPLIES 12
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MarlonUk1
Expert

Can you please upload some screen shots of the diagnostic results and the ram error. 

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Uliwooly
Expert

@xznewbie

Which test are you referring to?

xznewbie
Contributor

You should check setting>about phone>test>light sensor then follow the prompt for diagnostic test. Everything was fine according to the test except for the light sensor . which displays the test failures. .
then for the RAM.. settibgs>about phone>facts^RAM.. check if your RAM does not show any red triangle marks with an exclamation mark inside.
xznewbie
Contributor

BTW.. How do you upload the screens hot in this forum through your Xperia xz phone.?
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Uliwooly
Expert

@xznewbie

So you are referring to 

Settings > about phone > DIAGNOSTICS > test > select the test. 

xznewbie
Contributor

Yes... I run test on all apps and it's only the light sensor that exhibit a failure. It says when you cover the upper part under a bright light the screen should dim.. But it did not so answered no and the score was a failure.
xznewbie
Contributor

Hello  guys,,  here is the screenshot of the light sensor failure in my  diagnostic test in my xperia xz..  How can this be rectifiedScreenshot_20161212-044913.png

CameronT
Champion

Hi @trashcan,

I am sorry to hear about this. Do you have a case or screen protector on your phone?

xznewbie
Contributor

I have a screen protector on it. Why...?