After Phone Reset keeps on loading

[Niccigrace]

Any Idea on how to fix this issue? Thank you

[_alexdon_]

@Niccigrace By reset, do you mean a simple restart?

[Christofer]

Hi @Niccigrace,

Was it a normal restart of the phone or did you perform a factory data reset?

This appears when you start the phone and you are unable to go past it?