After update 2.1: lost apps and user data (using backup & restore)

[#1]

I have just updated xperia x10 from 1.6 to 2.1 (Rogers) and figured it out that all my applications were lost.

Before the update, I installed the last PC Companion Software from SE and made two backups using the backup and restore application.

After the update, when I tried to restore using it, there's no market application checkbox. Everything else (contacts, messages..) was restored.

The paid applications are shown in the Market Download tab to install, but just that (because they are associated with google account).

Nothing more. I lost about +50 apps with their user data.

I searched all the net about it, but the only info I found it was that the backup and restore tool just save the application links.

How about the user data? I reinstall some of the apps that I had, but no user data.

Am I the only one that had this problem? Is there any advanced tool to try to undelete internal memory of the phone?

This is ridiculous.

Ps: I followed all the procedures from SE video of the update.

Thanks SE, you made me lost several months of work and data.

[suze]

I have yet to receive the update and don't know exactly what the backup and restore app is supposed to save.  I realise this information won't help your situation but I will post it for others who have yet to update.

If you sign on to Apprbrain on your pc and also install the Appbrain app from the market on your phone you can select sync and a copy of your app list will be stored online.  Then once you have the update you can reinstall the appbrain app on your 2.1 phone and sync again and it will give you the option to reinstall your apps.  You still have to go through them one by one and install, but at least your app list is saved somewhere.

Also many apps have their own option within their menu to save information to the sd card, so if you have data that you want protected it may be worth checking within the options setting of those apps.

[#3]

I'm in the same boat as well.

[#4]

I was prompted to download a new version of backup and restore before I performed the update - the warning was kind of confusing but because ~I'd read about it I was looking for it.

What happens when you go to the Android Market - all your downloaded apps should be there for you to download again and they should restore the user data

[#5]

When I went to the market, just the paid applications were there (with no user data saved).

They were there because google saves the info about every app you bought, so you can download anytime in the future.

After you make the backup, check if the filesize has a reasonable size. Mine had only 3mb.

I think with the user data it should be bigger, don't know how much, but I read some folks telling that the backup took at least one hour.

[#6]

I'm just looking at the downloads tab on my market app.

Every single thing I have downloaded (free or paid for) is there and if I uninstall an app then resinstall it, the user data is reinstated.

The backup worked fine for me but I did have to install all of my apps again - just like it warned me

[#7]

I'm glad for you.

I really don't know what happened. Everything I did was like the video of SE:

Upgrade your Xperia™ X10 to Android 2.1

http://www.youtube.com/watch?v=hB72oeqtCC4

Can you tell me the size of your backup file?

[#8]

1.2mb

That was calendar, contacts and data from a few apps all of which was saved on the SD card - now, if the apps on your phone were saving data to the phone memory I could see a problem there

[#9]

just watching that video - yep, that was how my update worked.

It does say that application data isn't backed up because that is on the SD card - so how can your data be missing?

weird.

I've just checked on another android phone - the market 'downloads' tab shows everything that's been downloaded/installed.

Are you logged in to google?

[#10]

Because the user data for the application is saved in the internal memory, not on the memory card.

My memory card has all the files there.

Ok, I missed one step on this page:

http://www.sonyericsson.com/update/BackupAndRestore/xperiaX10?lc=en&cc=NO

I havent installed the new version of the program. damn it.

I remember that in the time, the browser didnt open, so I just run the backup without taking the version that is offered in the page.

damn it.

Thanks for the help

I think everything on the internal memory was formated. That's why I lost it. I'm almost sure that it was not in the backup file.

Unfortunately I didnt found any program that would open the proprietary .sbf extension backup file.