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After updating firmware, I can't turn my phone off :/

Integrater
Visitor

After updating firmware, I can't turn my phone off :/

Hi, after updating my firmware with the Sony Update program, my power button doesn't work. It still turns the screen off when I press it, but holding it down no longer gives me the usual menu letting me turn off my phone

Is there a way to reboot in the OS itself?

Also, some programs can't access my sd card, such as smart voice recorder and nandroid backup, which could save files to the SDcard before the update.

Is there any way to fix this?

Thanks

Edit: Sorry, I forgot to mention, I updated from 4.1.2 to 4.3, I have a Xperia T.

6 REPLIES 6
Alexander1
Champion

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

That sounds quite strange. Try to restart your device by press and hold the power button and volume up at the same time until the device vibrates: 

http://userguide.sonymobile.com/referrer.php?region=global-en&product=xperia-t#Turning-on-or-off-the...

If the behavior still persists after a forced restart, I would suggest that you try to boot your phone into safe mode to see if the problem may be related to any 3rd party app that you have installed in your phone:

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

If you experience the same in safe mode I advice you to reinstall the latest software using PC Companion: 

http://www.sonymobile.com/update

In PC Companion, press start on Support Zone > Start on Update the phone/tablet software > Press the blue link that says "Repair phone/tablet".

Before repairing the software in your device you may want to backup your information first. Check out this topic for more information on how to:
http://talk.sonymobile.com/t5/FAQ/Backup-amp-Transfer/m-p/407253#U407253

Integrater
Visitor

Thank you!

A forced restart fixed the problem Slightly_smiling_Face The power button works normally now.

Integrater
Visitor

Oh **bleep**! I forgot about the SD card!

Those two programs I mentioned still cannot access the sd card. Apart from those two apps, the sd card works fine, and they worked before the update.

Any ideas why they can't save to the SD card?

Thanks

Alexander1
Champion

I'm glad to hear a force restart worked for you. 

Have you tried to uninstall the apps and download them again? 

Integrater
Visitor

Yes I tried to uninstall then reinstall the apps that can't see the sd card anymore, it didn't work Slightly_frowning_Face

Alexander1
Champion

Sorry for my late response. In that case i would advice you to try with another SD card. in your phone