broken screen

[peta94]

Hi just wondering if anyone can help me ASAP my screen on xperia z1 is broken and touch screen does not work I have a replacement coming but I want to get my data off the phone or at least reset before sending it back. As the phone is pass code locked I cannot enter code to connect to computer is there anyway around this.

[_alexdon_]

No,you cannot do anything if the touchscreen does not work.If you try to repair,you will lose internal data anyway...

[peta94]

Can I somehow just factory reset it to wipe data

[Hampus]

The only tip I have is by using an OTG-adapter where you can connect a mouse and open your phone from here. Thereby, you can make the needed changes by removing the pattern lock for example or perform a back up in the pre-installed back up & restore application.

Note: In order for this solution to work, you need to be able to activate your screen by pressing the ON/OFF button.

When you send your unit to a service center, your data will be wiped at the service center. But if you want to reset your unit on your own, I suggest that you perform a software repair on your unit via Update Service:
http://www.sonymobile.com/global-en/tools/update-service/
Download and install SUS, follow the instructions that appear.

[Bae84]

Thank you Hampus (Sony Xperia Support)

Your comment really helped me!