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JanIrv

Dear Sony - please please please tidy up your phone contacts system! To say I've literally been directed around the world either through 'I'll connect you through to ... ' or been given other numbers 'which will be able to help you with your query' or having some automated phone number that does NOT redirect you back to main menu meaning you must hang up and start over . **bleep** **bleep** **bleep** is all I can say!
My Tablet stopped charging! All I wanted was to find out if it could be repaired and where to send it to! That was all. I wasnt looking to buy a rocket to the moon! I think my query was simple and none of your numbers I phoned (thought if I used a number associated with support I might have been along the right track but seemed not .. at least not for Ireland..).
Following about my fifth phone call/transfer etc, I was sent an email with an address of whom to send my Tablet to and which I did. But I never received a phone number for this company, and on contacting Sony again on a number found through Sony Mobile Support, went through another journey of **bleep** of different numbers to the point, I just Googled the Repair Centre in Ireland and thankfully found the phone number for them that way, and thankfully they confirmed they had received my Tablet.
Sony - each and every staff member of yours I spoke to was very pleasant and helped within their limited capacity but for something so simple, should not have been so **bleep**-ish.

Rickard

I'm very sorry to hear this.

Your local support team should be able to give you information on how and where you can submit your tablet to service.
But if it can be repaired or not will probably be hard to say without first having it checked by a service location to see what's wrong with it.

I suspect you already tried this but if you haven't, first try charging it with another charger and cable. If you have our docking station (SFPDS5-CE) you could also try charging with this.

JanIrv

Rickard .. thanks so much for your comment. I think my problem is that I'm from Republic of Ireland and not UK and therefore I fall between the cracks for support. That link allows me to select my country. It then gives a phone number which to me appears to be a local Irish low-call number .. through the menu options I have to select 2 for 'tablet that has been sent for repair', then 2 for 'updateon repair', and 3 for 'any other network' - the girl who answered the phone then asked me for my booking reference number which panicked me, then we established that was only for mobiles, tablets did not have a booking reference (phew) and then she gave me a number to phone - 0044 1656 867339. This turned out to be support for repairs based in south of Wales and could not offer any help and had never heard of the company in Ireland that my tablet had been posted to. As I was about to phone the original support number back I realised I could just try to google this irish company and indeed that worked. But I hope this will give a sample of my experience to date. My experience from my initial enquiry was very similar but took a lot longer and many more transfers and different phone numbers been offered. I have no issues with any staff, all very patient and pleasant to deal with, but the phone networking system in place seriously needs to be tidied up.
Thanks Rickard for having taken the time to read my post

Rickard

Glad to hear that you found the correct number at last

I'm sorry that you had this experience trying to get in contact with your support and the service location. I will try to forward your feedback internally but as this system is handled at a local level by your local support i also recommend that you provide this feedback to them if you haven't already.