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Display Issue

THOPPIL
Visitor

Display Issue

ok now can I expect any mercy in reducing your repair charges. rupees 3000 for the fourth time changing display is too unfair. Its so hopeless a Sony product works perfectly for even six months time. Last three times Sony has cheated me, now how can I spend rupees 3000 for a fourth chance. I am ready for an amount of rupees 1000. Please find your fault and make the repair charge nominal.
8 REPLIES 8
THOPPIL
Visitor

Sony is really disappointing. Now this is going to be the forth display (three changed during the warranty period). Now if I changed it for rupees 3000 How can you grantee its proper working for at least six months. If you find any fault on your manufacturing side, please shower your mercy for at least reducing the repair charge. A total of rupees 1000 can be afforded by me.

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Uliwooly
Expert

Sorry to hear that, but please contact your local Sony

http://www.sonymobile.com/global-en/support/contact-us/

THOPPIL
Visitor

I am a student. End of 2012 when I was to purchase a mobile phone (my first phone) using the money I had collected, a total of rupees 10000, the best phone I could find in my budget was the ST21i sony xperia tipo. I purchased it on November 2012. But I am sorry to say that in the first week of use, found a damage with the screen, a portion of the screen always appears brighter. In the warranty period I was able to replace the screen (display). Later the new screen also start creating problems, which too was in the warranty period and replaced it again. But unfortunately the secondly replaced screen also created problems, that too in the warranty period towards the end of warranty period and I had replaced it for a third chance. Now five months after the warranty period is over the thirdly replaced display also crashed. Now what can I expect from the Great Sony Firm. The service centre (Narayana Telecom Alappuzha Kerala India) say a sum of rupees 3000 for the repair. Sony is really disappointing. Now this is going to be the forth display (three changed during the warranty period). Now if I changed it for rupees 3000 How can you grantee its proper working for at least six months. I you find any fault on your manufacturing side, please shower your mercy for at least reducing the repair charge. A sum of rupees 1000 can be afforded by me. Please do give me a replay.
THOPPIL
Visitor

Local Sony, is that the Sony service center?
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Uliwooly
Expert

Yes

THOPPIL
Visitor

But what they are asking is rupees 3000 for the repair. How can you ensure this "fourth" display works well for at least a six months time. Last three times Sony has cheated me.
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_alexdon_
Expert

Contact a staff member:

http://talk.sonymobile.com/t5/Welcome/Community-users/m-p/634967

Do it after the weekend.

alexdon
THOPPIL
Visitor

ok now can I expect any mercy in reducing your repair charges. rupees 3000 for the fourth time changing display is too unfair. Its so hopeless a Sony product works perfectly for even six months time. Last three times Sony has cheated me, now how can I spend rupees 3000 for a fourth chance. I am ready for an amount of rupees 1000. Please find your fault and make the repair charge nominal.