Join now - be part of our community!

Forgot Phone password and gmail account

Owen_654
Visitor

Forgot Phone password and gmail account

Friends tried to get on my phone and have locked it by doing it 20 times. Only way i can get on is using my security question and gmail which i cant remember:smileypraying:, is there anyway i can fix it???

1 REPLY 1
Hampus
Champion

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

In this case, you need to perform a software repair on your phone. This can be done via our program Update Service:
http://www.sonymobile.com/global-en/tools/update-service/
Download and install SUS at your PC, follow the instructions that appear.

Note that a software repair will remove your personal data. Since you cannot access the phone menu, you're unable to back up this data.