Headphone Jack Problem - Volume Increases and Decreases Randomly

[Lockon35]

Hi, has anyone encountered this problem?

Whenever I plug in earphones the volume increases or decreases without me even touching the phone. It also disconnects alot whenever the earphones are moved.

I have already updated my phone to the latest software and also did a factory reset however the problem is still there. I guess the headphone jack is broken, guess I will have to send it in for repairs

[Thommo]

You can either return it to the place of purchase or contact Xperia care http://www.sonymobile.com/global-en/support/contact-us/