Help! My Sony Ericsson T715A can no longer connect to my PC (Windows 7) in phone mode...

[#1]

Sony Ericsson T715A: I can no longer connect in to my PC (Windows 7) in phone mode; so I can no longer sync contax, calendar, tasks etc. with MS Office Outlook. Also cannot back up phone, or

update software. Can only drag files out into Explorer folders. When I connect the phone, it has to be on. Instead of going right to phone/PC mode, I get a message on it saying "Phone functions are

not available in File Manager mode. Continue?" I say yes, whereupon the phone seems to restart, & then the Microsoft Autoplay folder comes up, or else I can find it in "devices and printers." R-

click the icon, "properties" Identifies it only as a generic Microsoft device. I tried running the computer troubleshooter on it, which came up w/nothing.

    After some period of time I will notice that the phone either rings and I can answer it, or it has stopped recharging, and the icon has disappeared from the PC.

    I had the 2007 version of PC Suite and PC Companion, and when I tried to install it on my 2010 PC w/ Windows 7 it said not compatible. I downloaded an update for that software from the SE site, but it didn't help. Then I ran the compatibility wizard in Windows 7 for PC Suite. Still no luck. I got a tip from an SE forum to uninstall all that software and download a certain package and start fresh. I am about to try that.

    Here is my question:

ALL T HIS TIME I have still been using the OLD SIM card from my SE ZZ710i in the newer phone. I figured it works; why not preserve the newer one from wear & tear as long as poss.
Now, it has been a while since I synched or backed up my phone. I hate to lose everything on it/the SIM card. If I install a whole new version of SE PC Suite, is it going to somehow overwrite or not work at all with my

old SIM card? Must I insert the NEW SIM 1st, & sacrifice whatever data is on the old one, before trying the new desktop software and updateing the phone?

As for updating the phone, which I realize wipes out data, it might be necessary.. I noticed in some Event log or other that some SE-related working file called EMMA was deleted recently, I don't know why. Anyone know anything about that?

  Phew. The End. Here's hoping.:smileyplain:

Message was edited by: Andifox

[Dr_Chris]

Have you tried updating the software through the phone's remote update service, i.e.,without the need for a PC? Have you tried using another USB cable?

Another option is to master reset the phone and then try connecting it to the PC.It makes no difference which SIM card you use in your phone, as PC suite will recognise it by its name/model, not by it's SIM card.The back up files on your PC suite are automatically saved in your computer--look for these .dbk files on your PC--so you shouldn't lose any previous back up files if you download a new version of PC suite.However, consider the alternatives above before proceeding to this step.

[#3]

HI,

I was on the phone on Saturday about this very issue. It seems the Windoes 7/Outlook 2010 combo is simply NOT supported yet. However , you will be pleased to know taht this is apparently wll known to the software developers section who are working on the issue. I work in IT and know how far in advance developers of all sorts are notified of new products/OS's and I find it disgraceful ELM is still being touted on the website as compatible with outlook contacts etc. when it clearly isn't and they've had PLENTY of time already to get a fix out for this MAJOR issue with their phone. They suggested I could contact the PC manufacturer and get the old windows calendar/contacts and this would work but I have and maintain all my contacts in Outlook.

I'm seriously thinking of returning this phone as it was only recently bought and does NOT do what it says.............

I mean , I know software changes but after all this time I'd expect better from such a major company than that the developers are 'looking into it'.

Very annoying.

[#4]

Sorry, different phone but I believe same issue....................

[#5]

Dr Chris:

Thanx for answering my Q of a month ago. As you can see from my post of 18 minutes ago, things have gone from bad to worse under my neglectful eye.

To answer your answer:

a. I WAS using a NEW USB cord when I posed the question.

b. I've now downloaded the update service. I can try updating the phone from its File manager state. I'm just afraid whatever data is on it will get wiped, no?

Point of order:

If I've had an answer - or more than 1- to my question, but I still need to discuss it- should I Check the "Yes my question has been answered" box? I did not, here, because I thought it might result in my further questions dropping off the radar for forum experts. Please advise... \\Butter F