Re: Sony Xperia Contact Center, Service Request: 1-31837631852
From: ajit wangkhem on Sat, 17 Jun 2017 14:48:07 Add to address bookTo: 1 recipient | See Details
Dear Sheen John,
Please go through trail mail. Self explanatory on trial mail. How many 48 hours and con call to attained for a single handset.
For this reason sony brand was down in india.
[THREAD ID:1-EMJAXYQ]
-----Original Message-----
Sent: 6/17/2017 10:51:04 AM
To: "questions.in@support.sonymobile.com" <questions.in@support.sonymobile.com>
Subject: Re: Sony Xperia Contact Center, Service Request: 1-31837631852
Dear Amita Bhomia,
I don't think so con call conversation will solve current situation because your committed to customer is violated.
Regards,
Ajit Wangkhem
From: <questions.in@support.sonymobile.com>
Sent: Sat, 17 Jun 2017 10:32:03
To:
Subject: Sony Xperia Contact Center, Service Request: 1-31837631852
[THREAD ID:1-EMJAXYQ]
-----Original Message-----
From:
Sent: 16/06/2017 20:10:34
To: "questions.in@support.sonymobile.com" <questions.in@support.sonymobile.com>
Subject: Re: Sony Xperia Contact Center, Service Request: 1-31837631852
Dear Ankita Singh,
Issue is not the spare part unavailability. Already committed to dispatch pink colour xperia xa1 instead of black colour. Handset was not repaired as per sony service center. Its under replaceable category. I also know that handset was under process since 25 days. Please don't answer diplomatic answer. I also know how to answer diplomatic answer to client. i am also working direct interaction to client. Need straight answer to client is some how better than diplomatic answer.
regards,
Ajit Wangkhem
From: <questions.in@support.sonymobile.com>
Sent: Fri, 16 Jun 2017 18:36:51
To:
Subject: Sony Xperia Contact Center, Service Request: 1-31837631852
[THREAD ID:1-EMJAXYQ]
-----Original Message-----
From:
Sent: 16/06/2017 12:52:23
To: "questions.in@support.sonymobile.com" <questions.in@support.sonymobile.com>
Subject: Re: Sony Xperia Contact Center, Service Request: 1-31837631852
Dear Sony,
Today was the day committed from your side to deliver my handset but while i contact to guwahati sony service center they told me that there was no response from head office to dispatched handset. How is it show. So frustrated.
hope this is my last sony handset.
regards,
ajit wangkhem
From: <questions.in@support.sonymobile.com>
Sent: Sat, 03 Jun 2017 15:14:06
To:
Subject: Sony Xperia Contact Center, Service Request: 1-31837631852
[THREAD ID:1-EMJAXYQ]
-----Original Message-----
From:
Sent: 03/06/2017 09:41:40
To: "questions.in@support.sonymobile.com" <questions.in@support.sonymobile.com>
Subject: Re: Sony Xperia Contact Center, Service Request: 1-31837631852
Dear Xperia Care,
As per local service center(new tech, rajghar road, guwahati). Replacement will be in proceed from their end on 23-may017 on same day which i handover handset to them. Pending was from Sony head office (New Delhi). From your side i have to contact to local sony service center and from local service center they told me that pending was from Sony head Office India. Why answer is deviated.
regards,
Ajit Wangkhem
From: questions.in@support.sonymobile.com
Sent: Fri, 02 Jun 2017 14:11:11
To:
Subject: Sony Xperia Contact Center, Service Request: 1-31837631852
[THREAD ID:1-EMJAXYQ]
-----Original Message-----
From:
Sent: 6/2/2017 01:53:58 PM
To: <questions.in@support.sonymobile.com>
Subject: Need status having Ticket ID: 17052300059 and Job ID: W117052300059
Dear Sony,
How much time it take to repair/replace. I was submitted my phone o 23-may-17. First time in this brand defective piece i received.
Details:
Ticket ID: 17052300059
Job ID: W117052300059
Model No. G3116
Need reply.
regards,
Ajit wangkhem
