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my xperia z1 keeps turrning off when i call to someone

srikrishna
Visitor

my xperia z1 keeps turrning off when i call to someone

my xperia z1 keeps turrning off   when i call to someone or work with apss,the phone gets heated up and has charging problems even what should i do please help me pleasee

2 REPLIES 2
Braddington
Visitor

You might have one of the defective handsets Sony admitted that were produced or the bugs in the firmware and software are causing your Z1 to behave erratically. I know everyone on here writes this but a software repair would be a good plan of action. However, you could also try a soft reset and hard reset too. 

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_alexdon_
Expert

Does the same occur if you boot the phone in safe mode?

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008

alexdon