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sascha21

Hello Support,
Today I got the new Sim card for my xa.
So I put it in the phone and I notice that the signal is poor. Directly compared with the xperia l from my girlfriend (same provider of COURSE) the signal is not halve so good. More than 4 dB! Signal strength difference! In the house the signal is so weak, that I even can't do a call, where the xperia l is at full range! If I move a little bit, the signal grows! I'm talking about less then have a meter! GSM settings are correct! Any suggestions, or need I bring it to service?

Greetings

Uliwooly

@sascha2

Are you testing both by doing this?

Settings > about phone > status > signal strength

could you post the numbers on both phones here

also which model number do you have?

settings > about phone > model number

and which carrier/network do you have and which country?

edmonddantes182

Hey sascha2, have you put in your APN settings on the phone?

sascha21

Apn. Settings checked and they are right!
Xa: 93dbm 10 asu
Xperia l, same place 85 dbm 14 asu

I have enough from this smartphone, battery, signal.... It's going back tomorrow

Uliwooly

@sascha2

you forgot to include the other info, also, there isn't much difference in signal strength, don't get fool by the signal bars at the notification bar, what you should care about is the signal strength (dbm asu)

Signal Strength

-67 dBm	Minimum signal strength for applications that require very reliable, timely packet delivery.
-70 dBm	Minimum signal strength for reliable packet delivery.
-80 dBm	Minimum signal strength for basic connectivity. Packet delivery may be unreliable.

You have bad network coverage with both devices, that's a network issue not a phone issue.

1adrian1

I agree, nothing to do with the device it's your network/carrier signal

dpgx

Make sure you've got the correct APN settings but I also just enabled national roaming which in the states is free, and it seems to have resolved the signal loss. . Every now and then it'll jump between hspa but I'm no longer losing signal.

1adrian1

Excellent signal on my xa, and much better sound quality during calls than my m2

dpgx

I'm having the same issue with my XA Ultra after some travel this week. It would bounce between 3 - 4 bars of LTE, dip to HSPA+, and drop signal altogether. This is also happening since i've returned, not sure what is causing it. My other phone works perfectly.