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Settings > apps > all > look for the app > clear defaults
If the above doesn't help,just go to settings-apps-all and reset app preferences.
Contact your operator.
Hi Curnow1,
I would have to agree here, I checked the Google Play troubleshooting section for Carrier Payment methods. I have supplied the information below.
If you don't see a carrier billing option, here are some troubleshooting tips:
Purchases that aren't successfully authorized with your carrier are immediately cancelled. For help with unsuccessful direct carrier billing purchases, contact your mobile service provider