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Nerie

Hi,

I hope somebody will be able to help / explain this issue to me - I bought the z3c two days ago (haven't charged it for 30 min before first use, really don't know if this could be an issue), and I have noticed that unlike most people's charging time (which is about 2.5-3 hours) mine is around 1.5 hours on the micro usb charger (1% per 1 minute), and the battery drains quickly with a bit heavier usage. I upgraded it automatically to lollipop, and I did a factory reset afterwards when I noticed that the battery was draining quickly. Google location services have been disabled, I only keep the auto sync on from time to time.
Is there a possibility that something is wrong with the battery or am I just doing something wrong with the applications etc? Should I wait a couple of days to see how the battery behaves? (I'm sorry if this question has been repeated somewhere else already).

SophiaW

Hi Nerie

Welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

You have taken some good steps so far to troubleshoot the problem. Have you tried putting the phone on Stamina mode and/or Low battery mode? These functions are designed to maximise the battery life. As well as turning off Google location services you can also turn off Bluetooth, Wi-Fi & Mobile data when not using them. Also try turning the screen brightness down as I can see the Screen is using the most power. Turn off phone or put into Airplane mode when there is no network coverage in the area as the phone repeatedly scans for available networks - which consumes power.

Hope the above steps do help, keep us updated.

Nerie

Hi,

thanks for the quick reply and advice! I have done most of that, especially turning off the location services etc. but what puzzles me is how quickly the battery charges on a microusb port when everybody else is writing that their average charge takes around 3hours. Is this supposed to be normal?

SophiaW

@Nerie

A phone can be charged to full within 2 hours or less - it really depends on your charging source. If it is charging quite fast theres nothing to worry about, its a good thing!