Repair Centre Status

Rdc152
Visitor

Repair Centre Status

Hello, 

I recently sent in my Z3 to the repair centre as it had become water damaged after going in a swimming pool (despite me following all of the instructions!). 

I've been tracking it online, so far I have had:

With a repair engineer

Awaiting replacement part 

Unit being exchanged

and now......awaiting software upgrade. 

Now im reading that as Sony is either going to repair or replace my phone under warrenty. Does anyone have any experience of this? Am I right? 

It would be helpful if Sony gave a little more information on what the different status' really mean! 

Thanks

1 REPLY 1
Thommo
Genius

We are a user led support forum and have no way of answering such questions - You would need to go down the official route and contact Xperia care http://www.sonymobile.com/global-en/support/contact-us/