Transferring .jpg files to PC crashes Explorer...

[jamtart]

Hi all,

I'm trying to pull photos from my phone to PC for editing, storage, etc.

Z5 Compact running 5.1.1, and Windows 7 Pro.

Drag-and-drop or copy-paste actions from the DCIM folder to the PC will crash Explorer very reliably : I get a standard 'Windows Explorere has stopped working' message with a restart option. The error details are these :

Problem signature:
  Problem Event Name:    BEX64
  Application Name:    explorer.exe
  Application Version:    6.1.7601.17567
  Application Timestamp:    4d672ee4
  Fault Module Name:    wzshlx64.dll
  Fault Module Version:    4.1.8477.0
  Fault Module Timestamp:    4a082b96
  Exception Offset:    000000000000b2f7
  Exception Code:    c000000d
  Exception Data:    0000000000000000
  OS Version:    6.1.7601.2.1.0.256.48
  Locale ID:    1033
  Additional Information 1:    2c2f
  Additional Information 2:    2c2f4808145a089a99f54ef74e67fe8e
  Additional Information 3:    ac49
  Additional Information 4:    ac49b6a4458c650e8d55be71299bd93d

Installing PC Companion hasn't changed anything.

Any ideas?

[Uliwooly]

@jamtart

What if you boot your computer on safe mode and/or disable any antivirus and report back.

[jamtart]

Nope. Disabling antivirus had no effect and the USB connection wasn't recognised in safe mode/safe mode with networking.

[jamtart]

Incidentally, using the autoplay import function simply skips the camera files.

[Uliwooly]

@jamtart

Do you have any program that might be trying to scan the phone?

[jamtart]

Nope. I can access the files on the phone without problem, whether internal storage or SD card, and both Windows Firewall and my antivirus are disabled. I can transfer a file from internal storage to SD card using Explorer with no problems. It's simply when I try and transfer the camera files from internal storage to my PC.

[jamtart]

So, I can transfer a file from the DCIM folder in internal storage to the SD card, from where I can transfer it to the PC.

Not sure if that's actually more annoying than not being able to do it at all.

It would be nice to be able to do it directly.

[Uliwooly]

@jamtart

Do you have another computer that you can test it with?

[jamtart]

Sadly, no. I can't quite understand why it works from the SD card but not from internal storage.

[Uliwooly]

@jamtart

have you encrypted the phone?