Community

brewerdoobie

im unable to watch facebook videos while using moblie data, a on on screen message appears saying sorry, but an unknown error occurred while trying to play this video.

while the z3 is able to play other videos eg own or youtube on mobile data but only able to play facebook videos using a wifi network.

Any help would be appreciated & ty in advance.

Jake-SonyXperia

Hi brewerdoobie,

Welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

This could be related to a incorrect settings, try an auto download of settings.

Menu > Settings > More > Internet Settings > Accept disclaimer > Choose network.

Once they have downloaded, try accessing the videos as per normal.

brewerdoobie

Tried steps you adviesd & reinstalled facebook but still not able to play face book videos using mobile data.

Uliwooly

How fast/slow is your data connection?

brewerdoobie

my signal strength is at 3 bars,the wifes phone & old phone which are on same network have no problems viewing videos on facebook.

After searching internet this is a problem affecting most of the z series.

Uliwooly

If the problem is only with facebook, then that's an app issue, you will have to contact and/or wait for FB to release an update to address this issue.

brewerdoobie

I dont think its a facebook app issue because the wife phone has no issues using same facebook version as I use & old phone can run the same version, so issue must be with the z3 compact

Uliwooly

Just because an app work with a phone it doesn't mean it will work with a different Xperia or different brand.

brewerdoobie

The app works fine with the z3 besides im unable to play videos while using mobile data,Once I switch to wifi im able to view videos as normal.

It dose seam to be a problem with the z series as all you have to do is search for facebook video error on this site and you will find hundreds of people with the same problem.