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Astro-R53

Hello all

I've endured my Z1C for a couple of months now, and in desperation I'm looking to those more knowledgeable for assistance.

The issues i'm having are:

1) Fluctuating network signal. Whilst i'm always able to make a call (th thing I do with my phone least). The major problem with this is that my data network connectivity fluctuates so much between H+, H, and GPRS that apps are mostly useless

this leads me neatly onto problem 2

2) Poor wifi range..because of the poor wifi range my phone reverts to mobile data depending on where I am in my (modest) house. Because of the issues listed in 1) this reanders the apps unuseable. Also when I return to the area of limited range the phone won't reconnect unless I turn the wifi off/on. If I go out and try to use mobile data and I haven't turned off the wifi before I leave router range then I can receive no data traffic at all unless I restart the handset

3) Google play store is unavailable on anything other than wifi

4) unable to connect to free wifi (such as Asda) which is necessary due to the issues listed in 1)

5 )Bluetooth connection to my Parrot in car hands free is at best intermittant. If it decides to connect all is well, however I cannot rely on this as 50% of the time it decides not to connect. Having the audacity to think I can run bluetooth and wifi at the same time makes all the above issues worse

6) keypad vibration gives up half way through a long message/rant

7) camera is slow to open from the lock screen (if it works at all), and if you take a photo from a slow opening camera condition its 50/50 if it will store

I'm sure I could add more issues/concerns if I put my mind to it

for the record I am running the latest firmware 14.3.A.0.757 and the handset has just been 'repaired' via the pc companion to no avail.

Am I asking too much for this phone to work 'out of the box'? Personally I don't see having to disable functions, restrict how I use the handset, constantly force stop apps, or reset/restart the phone as acceptable

I contacted Sony via chat regarding some of the issues listed above via chat and they were hopeless. I was previously running an iphone 4S (for two years) and had nil concerns. I am unimpressed to say the least

ashishsingh007

I meant very likely

Astro-R53

So....contacted Sony today to see if there were any updates...The lady I spoke to was very polight and as helpful as she could be within her remit, however....As its with the escalations team I have to sit tight and wait...again, its been two weeks since I originally sent my phone for repair, but lets not forget...it never worked properly from day one

What outcome am I to expect from this? anybody's guess...the possible scenarios I can see happening are (in no particular order):

1) I get told to lump it, and they send me out a sim tray so I can at least fire the phone up (highly likely)

2) They send me another recon handset, which is less damaged (maybe that might have a sim tray)

3) I get sent a shiny new handset (the decent thing to do)

4) I get a shiny new handset and an apology (highly unlikely)

Astro-R53

OK...as thought, I was told to lump it and accept the rotten quality replacement. Apparently the handset was sent back to me in exactly the same condition I sent it in...strange that as its a different handset!!! I pointed this out to the rep I was speaking to and he was initially adamant that they had spoken with the repair centre and what i'd been sent was my case with different internals and a new screen (whatever!). When it was clear to the operator that I wasn't going to be taken for a mug he 'did some digging' and came back to tell me that I was indeed correct and I had been sent another handset. This had obviously already been confirmed by email, and the delivery note. Top and bottom of it is i've had to send the replacement off (via the VIP service no less) in the hope of receiving something resembling an acceptable workable phone. I am now entering week four without a phone (not a sony one anyway), and if I hadn't pushed the point or been a little more clued up, I would have been left high and dry.

Forgive me I if don't hold my breath while I wait for the carriage drawn by unicorns that will be bringing my spotless replacement unit :smileysmileywink:

AnnoyedWithSonyUK

As I said before, Sony should be ashamed. Actually they should be worried that customers are being treated this way. Mud sticks.

Astro-R53

I'm also unimpressed that nobody from Sony has commented, this is their support forum after all.

AnnoyedWithSonyUK

This is just a forum to sound off on. Sony Customer Care does not even listen (whatever the problem they have never heard of it before!) so don't expect Sony to take any notice of this forum.