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Waterproof I don't think so, Customer Service Very Disapointed.

TnTPrice
Visitor

Waterproof I don't think so, Customer Service Very Disapointed.

         My daughter wanted an android phone that would take great pictures, she researched and found the SOny Xperia Z3v. I read up on it and the first sentence in Verizon's ad was The most waterproof phone avaivailable. So it was time for an upgrade, signed up for the Edge program through Verizon.  Did not even make the first payment on the new phone before it broke. it turned into the worst customer service nightmare I havew ever had in the 10 plus years I have been with Verizon. I also called Sony and received the same I don't give a crap we already have your money attitude.

          Like I said the advertisement said it was waterproof up to 4.xx meters as long as you have all of the ports covered (says so right there in the leagalese small print) that means you can not take it in the bathroom to listen to music while charging it, because the steam will make it stop working. I have taken my Samgung Galaxy note, and The IPhone 3,4,and 5 have all done fine in the same situation. But the most waterproof phone failed the test. So beware.....  I ended up haveing to pay another 150.00 dollars for the insurance claim to get another phone after pleading with Verizon and Sony for a month. I thought it was unfair that this ph0one failed the way it did. Then I did not even get the same phone I had paid for in the first place. my daughter had wanted a black one, but the only ones in stock were white, and we had already waited for two weeks for the backorders to come in and were told it could be two to thre more. Never again Sony, And I will makie sure I conmtinue to post. The post I put on Verizons site has already had 20,000 plus hits....

7 REPLIES 7
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Uliwooly
Expert

I'm sorry to hear thag but if you read the manual it says that it is waterproof as long as all the flaps/covers are firmly closed, if you charge the phone and exposed it to water or water vapor well you know the rest, it's not 4 meters, it's 1.5 meters about 4 feet.

As continuing to post, that's fine, but make sure to follow the forum guidelines, otherwise its consider Spam, keep in mind that this is a user based forum.

Regarding the insurance fee 150 and availability that's a Verizon issue, not Sony. 

If you buy Sony phones from a Sony store you can buy a damage protection warranty that covers everything but theft.

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Uliwooly
Expert

Here is the official info.

http://www.sonymobile.com/us/products/phones/xperia-z3v/

* In compliance with IP65 and IP68, the Xperia Z3v is dust tight and waterproof. Provided that all ports and covers are firmly closed, the phone is (i) dust tight and (ii) protected against low-pressure jets of water from all practicable directions in compliance with IP65; and/or (iii) can be kept under 4.9ft of fresh water for up to 30 minutes, in compliance with IP68. Abuse and/or improper use of the device will invalidate warranty. For more information seehttp://www.sonymobile.com/durability
Curnow1
Contributor

So your device is damaged because of submerging it in water or by water vaper while you were charging your device? 

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Uliwooly
Expert

@Curnow1

That's what it seems 

Curnow1
Contributor

Well im confused how his device got damaged. Maybe its because im polish and dont understand or he didn't write it correctly. The device is waterproof as long as all ports are perfectly closed,  if the water leaks in,  the device might be faulty and should be replaced for free. If the device had a opened USB flap and was charging and water vaper got inside or the water had contact with water then it's obvious the device will get damaged in some way. Maybe the water vaper should damage it so ita un usable but who knows what will it interact with.

mr_xzibit
Contributor

I don't understand either? What did the note, and all those iphones do related to water? What the z3 couldn't do?
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Uliwooly
Expert

@mr_xzibit 


I think he is just upset that he messed up his phone, that's understandable, but I don't get it, if you drop a phone and crack the screen it'll be your fault, if you don't firmly close the flaps and expose the phone to water it'll be your fault, but yeah, I don't get it, an iphone? odd post.