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Xperia V - Cracked screen

zahramga
Visitor

Xperia V - Cracked screen

Hi

I bought a SONY experia Z in February 2013 still under warranty.


The phone didn't drop at all, suddenly thin hairline cracks started to appear on screen.
When I googled, i could find may users having the same issue.

Service centre guys are claiming it to be a physical damage and charging for it.

Had it been a phyical damage , it wouldnt hv been for so many users and i claim it to a manufacturer defect

I heard for some cases the service center is able to take it into warranty.

Could you please help on this, i want the repairing services to be taken under warranty.


Regards
Zahra M.
+852 65367691

zahramga@gmail.com

Hong Kong

1 REPLY 1
Johan
Master

I'm sorry to hear about this. I suggest that contact your local support team to raise this and check if this can be repaired within warranty.

http://www.sonymobile.com/global-en/support/contact-us/contact-info/