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Xperia Z3 Completely Dead

meow_me0w
Visitor

Xperia Z3 Completely Dead

my xperia z3 less than 6 months old was dropped from about 50 cm onto the floor of my house and now is dead?

tried everything from charging for 24 hours to the volume up and power and pc companion and even the reset button under the micro sd card flap

the phone shows no sign of life, no vibrations, no led flash, nothing! 

it was working in perfect order before the drop. 

i have also tried multiple chargers and cables, no luck!

is there anything else i could try Slightly_frowning_Face 

8 REPLIES 8
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Uliwooly
Expert

@meow_me0w

There's only one thing I can think of to suggest for you to try.

Remove both, the SIM and SD cards > connect the phone to a wall charger > press and hold power & volume up for 15 seconds > let it charge for 2 to 3 hours. I doubt this will work, perhaps something got damaged and/or disconnected from that drop. 

Phy
Legend
Legend

Contact Sony Xperia Support to see if they can check your phone.
http://support.sonymobile.com/global-en/contactUs/
meow_me0w
Visitor

nope that did nothing Slightly_frowning_Face

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Uliwooly
Expert

@meow_me0w

Follow @Phy's advice

Nader977
Visitor

Please try to use new cable and new power adapter and try to connect it to power for half an hour and try to turn your.phone on..
meow_me0w
Visitor

tried this, did not work Slightly_frowning_Face

SophiaW
Enthusiast

meow_me0wI advise contacting your local Sony Xperia Customer Care as soon as possible so your phone can be assessed - you can find contact details for the team in your region by clicking the link in my signature. 

Abdulakh1
Visitor

All your actions will not help to restore the phone. Your phone mechanical damage. Restore it can only be in service center. I suspect that could damage the motherboard