4k video not working

[Pramodcheenikka]

4k video not working

[najodleglejszy]

@Pramodcheenikkalcan you describe what issue you're having?

[Pramodcheenikka]

I tried to play 4k short video and also 4k movie. But while playing showing step by step video

[najodleglejszy]

@PramodcheenikkalI assume that you opened them using Sony Album? when the video opened in full screen, did you press the Play button in the middle of the screen?

[Pramodcheenikka]

Yes

[najodleglejszy]

do the video files play fine on other devices? on a PC, for example?

[Pramodcheenikka]

I played same video on 4k TV its working well

[Pramodcheenikka]

Actually I feel like scratch CD working on a player