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Nectar

Hi...

I have my xz2 and bought is since Aug2018. It was a nice and useful phone for me. However, after updating system software version to 9, I started notice charging problem. Now it happened frequently and I have to monitor all the time. If not the charging is disconnected. I used my original charger which was included in phone box since I bought it. What do I have to do? Is that software or hardware problem? Also if I am listening to music, I have got a problem which the music is stopped sometimes bcoz of the port problem I think.

Please reply me as soon as possible. Thank you.

Martin1

Hi @Nectar, I am sorry to hear about this,

From your description it sounds a bit like the charger and the adapter you are trying to connect to your phone do not connect properly. First of all I would suggest that you make sure that the charging port is free from lint, dust and moisture. A blocked port can prevent the USB connector from fitting properly, and therefore prevent charging.

Ensure that the USB port is completely dry, and gently remove any lint or dust using, for example, a wooden or plastic toothpick. Also, have you tried other chargers/adapters in order to see if the behaviour persists?

Try this and let me know how it goes!