No sound during video calling or loud speaker

[Auntieboo]

When on video call I cannot hear the person on the other end. The is both when I call them and they call me. Also, when I put my phone on loud speaker during a call it doesn't work. Headphones work fine. Any ideas? 

[MisterP]

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@clicker wrote:

I need help.  I have an xperia that has no sound when I make or receive a video call through Whatsupp.  The sound works fine for audio calls.  

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I have the same problem, including during normal calls too.

Anyone have any answers? 

[Janeyjaney7]

So frustrating I won't be buying anything Sony again. 

[EMS_MO72]

Hi there, you can try to do the microphone test from the support app on the device and check if it'll fail or pass.

then enable your device on safe mode and check if the same thing will happen or not, if the same issue persists in safe mode, try the software repair option.

Last option is contacting Sony to repair the device if all the above steps didn't work.