Screen goes black when receiving and making calls

[Shazza13]

I have been having problems when I try to receive or make calls. As soon as I hit "dial" on phone, the screen black's out, and I cannot end call. Power, volume and unlock button do not respond. When receiving calls, as soon as phone rings, same happens and I cannot see who is calling or answer call. As soon as all end, screen returns to normal.  Phone works fine with all other apps. 

[ChloeS · Accepted solution]

Hi @Shazza13

Welcome to the community! 

Sorry to hear about this 

Do you have a screen protector or case on your handset? If so can you remove these and see if you experience the same issue?

Let me know 

[GirlsRUs]

I have the exact same issue, but it just started out of nowhere, and I've had my screen protector on for 6 months without any problem. I loaded the latest software and even reset the phone, but it's still not working. 

[timbailey60]

Likewise, the problem has started out of the blue with protectors in place for months. Any answer to this problem.....PLEASE!

[zyxxyz]

Proximity sensor is not working. If software repair doesn't remove the problem then it is physical (i.e. the module needs to be replaced).

[GoldieBrightsid]

same as above with me

[John108]

Have taken off screen protector and still not working