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pseudonym

I have noticed that the speakers on the XZ1C seem to distort very readily when playing certain kinds of sounds. I notice it especially when playing piano music, such as:
https://youtu.be/E4jTZFgkGaE
It would be helpful if someone else could play that same music, and let me know whether they hear the distortion that I'm hearing. I hear the distortion generally starting at about 70% volume.

I naturally don't want to send the phone to Sony for a possible repair if this is expected behavior from this particular model. Thanks in advance!

NunoSEN2

Hi @pseudonym;

I don't have a XZ1 Compact but in my XZ Premium I don't hear any kind of distortion playing that video, even with multimedia volume in max.

Wait for someone with a XZ1 Compact to report if it is not normal (as it shouldn't be) and try to discard any software issue with the usual methods (Restart, Safe Mode, Factory Reset, Xperia Companion Repair), if none of them works it is probably better to contact Sony Support to get hardware looked at.

Damo_

Using an XZ1 Compact and even at maximum volume sounds clear with no distortion

To ensure its not a random eq setting hidden away somewhere I'd recommend booting into safe mode and seeing if issue continues.

pseudonym

Thanks for your reply, safe mode doesn't seem to change things.

I'm hoping that somebody who listens to this music on an XZ1C can say that they don't hear anything that sounds like a speaker that has been previously overdriven and now distorts at higher volume. I'm aware of course that this is a small device with tiny speakers, but I don't hear the equivalent problem on an Xperia X Compact.

I don't actually believe that the Distortion is limited to piano music, but the nature of the "clean" piano sound is such that any kind of imperfections are brought out.

Yassinebj98

I have the same problem! I keep hearing kinda of distortion on the earpiece (UP) speaker. I CAN'T EVEN MAKE PHONE CALLS 😕 Tell me if you found a solution. TY

pseudonym

Unfortunately, I didn't find a solution to the problem. The only thing I can recommend is keeping the volume below 80%, if that helps in your situation. If your phone is still in warranty, you could send it to Sony and ask them to replace the top speaker.