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sbaur

Since the last softwareupdate i don't have access to my pictures stored in DCIM.

When i connect the Z5 compact via USB to the pc, i can only see an empty folder in local storage DCIM.

Emir1

Hi @sbaur, sorry to hear about that.

Just to make sure, do you choose the Media transfer option while connecting your device to your computer? You should receive a pop up on the display of your Z5 Compact as you connect it to the computer where you may choose a USB mode - choose MTP here.

In addition, have you had the chance to try different USB ports on your computer? Do you also have Xperia Companion installed on your computer?

Let me know how it went!

sbaur

Yes i choose mtp and companion is installed. I also tried different USB Slots

Emir1

I see, that sounds strange. Did you make sure to unlock the screen lock of your device if you have one?

Could you try reinstalling the drivers for the device to see if that helps? If you got a Windows based computer, you may do so by connecting your device to your computer, then open the explorer on your computer (Windows- + E key simultaneously). Here, right click on "My computer" in the left tab and choose "Manage" - in the window which appears find and choose Device manager. Find your device in the list and right click it > Choose "Uninstall". Now disconnect and reconnect your phone.

Can you now see the files?

compactuser

you can try the following (worked for me, win10):

(1) Go to C:\Windows\INF
(2) Type "wpdmtp.inf" in search bar provided to the right of the address bar in Windows 10.
(3) Once you found it, just right click on it and select install. It will take a very few seconds.
(4) Connect your device to the pc.

sbaur

Please, i need help with this issue. For me the 2 most important things for a smart phone are photos and phone function. Without having access to the photos it is not useful to make photos with the smart phone. I have access to all other folders when i connect phone via USB, only the DCIM folder is empty and i don't have access to the photos. I changed from samsung to sony because i thougth sony is the better product, but now i can't use the phone in normal way. Befor i did the softwareupdate to android 7.0 everything was ok. But since the softwareupdate i don't have access to the photos.

sbaur

lso reinstalling the driver does not help in any way.

Maybe there is a new driver available?

Emir1

If everything but DCIM is available, could it be that you use an SD card and transferred over all the photos to the SD card - if so, did you check to see if they are stored on the SD card rather than internally?

Double check the storage and file path by going to Album > Choose a photo > Menu (3 dots) > Details.