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YannRayon

The receivers always hear an echo from my phone, and the soud quality is bad.

I tried to change all the sound settings available, nothing works.

Anyone had same issue already ?

Rickard

If there's echo during calls, please make sure that your phone is updated with the latest software, 17.1.2.A.0.314. You can see your version under Settings -> About phone -> Build number.
To update your phone, go to Settings -> About phone -> Software update. You can also update your phone using a computer: http://www.sonymobile.com/global-en/software/phones/xperia-z2/

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_alexdon_

Did you try to disable/enable microphone noise suppression or slow talk?

alexdon

YannRayon

Yes, both of them, seperatly, and together

It had no effect.

xLoud is off too.

_alexdon_

Try to repair with SUS:

http://www.sonymobile.com/gb/tools/update-service/

It this does not help,get to a sony service:

http://www.sonymobile.com/global-en/support/contact-us/

alexdon

doryx

I havet The same problem. The reciever gets a lot of echo with a 1s delay. I havet tried to change the noise reduction, change mobile data to GSM, repair the software, and tried with another sim-card. The problem remains.

Sam

Other than the advice above, if you have a case on the handset it is often worth taking that off to test as well.

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YannRayon

Mine went back to Sony support yesterday.

I will tell you what's wrong when I'll get it back.

_alexdon_

Keep us updated.

alexdon

doryx

I have no case for the handset, the echo remains. The phone is now also on the way back to Sony.

Johan

Hi all,

Could you please send me your details in a PM, and I will forward this.

Make a relevant topic and include the following.

Name:
Phone nr:
E-mail:
Country:
Operator:
Product(s):
IMEI nr:
Build number: