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fone cuts out when I dial a number.

Cazy1
Visitor

fone cuts out when I dial a number.

fone cuts out when I dial a number.

6 REPLIES 6
ChloeS
Contributor

Hi @Cazy1

Welcome to the community!

Just to clarify, when you say the phone cuts out. Do you mean it completely turns off or does the screen go black?

Let me know Slightly_smiling_Face

Cazy1
Visitor

Hi Chloes 

The screen goes black. X

Cazy1
Visitor

Sorry ChloeS 

ChloeS
Contributor

No problem @Cazy1, thanks for clarifying that! 

Do you have a screen protector or case on the phone?

If so, can you remove those and wipe the screen with a dry cloth and see if you experience the same problem?

Let me know Slightly_smiling_Face

Cazy1
Visitor

Everytime I use my gone to answer call or make a call my screen goes black and cuts off... .

ChloeS
Contributor

Hi @Cazy1

Did you try the steps I mentioned above? 

Let me know Slightly_smiling_Face